Legal information

Terms of Service

Last updated: July 12, 2026

These Terms of Service ("Terms") govern your use of the websites, customer communication systems, automated messaging bots, and staff-assisted messaging services operated by Cleanly Group LLC ("Cleanly Group", "we", "us", or "our").

Our communication services may be available through our website, Facebook, Instagram, Messenger, WhatsApp, or other supported communication channels.

1. Acceptance of these Terms

By accessing our website, sending us a message, interacting with our bot, submitting information, or otherwise using our services, you agree to these Terms and our Privacy Policy.

If you do not agree to these Terms, you should not use the service.

2. Description of the service

Cleanly Group LLC provides customer communication and support services that may allow users to:

• Ask questions about our services.
• Request prices, estimates, or general information.
• Submit a service request.
• Create, change, confirm, or cancel an appointment.
• Receive booking or service confirmations.
• Receive service-related reminders and updates.
• Submit feedback, questions, or complaints.
• Communicate with an authorized employee.

Some functions may be performed automatically by a messaging bot. Other functions may be completed by our employees or contractors.

3. Meta platform services

Our services may use Meta technologies, including:

• Facebook Pages.
• Facebook Messenger.
• Instagram Messaging.
• WhatsApp Business Platform.
• Meta APIs and webhooks.

Your use of Facebook, Instagram, Messenger, or WhatsApp is also subject to Meta's own terms, policies, privacy practices, and account rules.

4. Permitted use

You agree to use our services only for lawful and legitimate purposes.

You must not:

• Send unlawful, fraudulent, threatening, abusive, defamatory, obscene, or harmful content.
• Send spam, unsolicited promotions, malware, viruses, or malicious links.
• Attempt to gain unauthorized access to accounts, servers, databases, APIs, webhooks, or other systems.
• Impersonate another person or misrepresent your identity or authority.
• Use automated tools to overload, scrape, disrupt, or interfere with our services.
• Submit information that you do not have the legal right to provide.
• Use the service in violation of applicable Meta platform rules.
• Use the service for fraudulent bookings, false requests, or abusive communications.

5. Information provided by users

You are responsible for the accuracy of information you provide through our website, bot, or messaging channels.

You confirm that:

• The information you provide is accurate to the best of your knowledge.
• You have the right to provide the information.
• You will not intentionally provide false or misleading information.
• You will not submit another person's information without authorization.

You grant Cleanly Group LLC limited permission to process information you submit only as reasonably necessary to:

• Respond to your message.
• Provide requested services.
• Manage appointments or service requests.
• Maintain security.
• Comply with applicable law.

6. Messaging consent

By initiating a conversation with Cleanly Group LLC or providing your contact information, you authorize us to respond through the same communication channel or another channel that you have provided.

We may send transactional and service-related messages, including:

• Appointment confirmations.
• Appointment reminders.
• Service status updates.
• Requests for information needed to complete a service.
• Customer support responses.
• Changes to an active booking or service request.

Promotional messages will only be sent where permitted by law and applicable platform requirements.

7. Opting out of messages

You may ask us to stop sending non-essential communications at any time by:

• Replying "STOP".
• Sending a clear request to stop messages.
• Blocking our account or phone number.
• Contacting us by email.

Opting out of marketing communications may not prevent us from sending essential messages related to an active service, appointment, order, payment, safety matter, or legal obligation.

8. Automated responses

Some responses may be generated, selected, or routed automatically.

Automated responses are provided for convenience and may not always be complete, current, or error-free. Important details such as prices, availability, service scope, appointment times, and contractual terms should be confirmed with an authorized representative where necessary.

9. Appointments and service requests

A message sent through our bot does not necessarily create a confirmed appointment or binding service agreement.

An appointment or service request is considered confirmed only when you receive an explicit confirmation from Cleanly Group LLC or our authorized booking system.

Availability, service areas, scheduling, prices, and service conditions may change.

10. Prices and payments

Prices presented through automated messages may be estimates, starting prices, or general information unless clearly stated otherwise.

Final pricing may depend on:

• The requested service.
• Service location.
• Size or condition of the property or item.
• Additional customer requirements.
• Availability and scheduling.
• Taxes, fees, or additional work.

Payment terms may be provided separately when a service is booked or purchased.

11. Third-party services

Our services may depend on third-party platforms and providers, including Meta Platforms, telecommunications providers, hosting providers, booking systems, email services, and payment providers.

We are not responsible for outages, delays, restrictions, account actions, delivery failures, or independent data processing controlled by third-party providers.

12. Intellectual property

The Cleanly Group LLC name, branding, website, software, bot logic, designs, text, graphics, and other materials owned by us are protected by applicable intellectual-property laws.

These Terms do not transfer ownership of our intellectual property to users.

13. Suspension or termination

We may restrict, suspend, or terminate access to our messaging services when reasonably necessary to:

• Prevent abuse, spam, fraud, or security threats.
• Comply with law or platform requirements.
• Protect our employees, customers, systems, or business.
• Investigate a suspected violation of these Terms.
• Discontinue or modify a service.

You may stop using the service at any time.

14. Disclaimer of warranties

To the maximum extent permitted by applicable law, the service is provided on an "as is" and "as available" basis.

Cleanly Group LLC does not guarantee:

• That the service will always be available or uninterrupted.
• That every message will be delivered or received.
• That automated responses will always be complete or accurate.
• That the service will be compatible with every device or platform.
• That third-party services will operate without interruption.

15. Limitation of liability

To the maximum extent permitted by applicable law, Cleanly Group LLC will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from:

• Use or inability to use the messaging service.
• Delayed, missing, or incorrectly routed messages.
• Third-party platform outages or restrictions.
• Unauthorized conduct by another user.
• Loss of information caused by events outside our reasonable control.
• User reliance on an unconfirmed automated response.

Nothing in these Terms excludes liability that cannot legally be excluded or limited.

16. Indemnification

To the extent permitted by applicable law, you agree to be responsible for claims, losses, or expenses resulting from:

• Your unlawful use of the service.
• Your violation of these Terms.
• Your infringement of another person's rights.
• Content or information you submit without proper authorization.

17. Governing law

These Terms are governed by the laws applicable to Cleanly Group LLC in the jurisdiction where the company is legally registered, without limiting mandatory consumer or privacy rights that may apply in your jurisdiction.

18. Changes to these Terms

We may update these Terms when our services, legal obligations, technology, or platform requirements change.

Updated Terms will be published on this page with a revised "Last updated" date.