Privacy request

User Data Deletion

Last updated: July 12, 2026

Cleanly Group LLC respects your right to request deletion of personal information associated with your interactions with our website, customer messaging bot, Facebook Page, Instagram account, Messenger account, or WhatsApp Business account.

This page explains how to request deletion of information controlled by Cleanly Group LLC.

1. Request deletion by email

You may submit a deletion request by email.

1. Send an email to: info@qazaqcar.com
2. Use the subject: User Data Deletion Request
3. State which service you used:
   • Facebook
   • Instagram
   • Messenger
   • WhatsApp
   • Cleanly Group LLC website
4. Provide enough information for us to locate your records, such as:
   • Your Facebook profile name.
   • Your Instagram username.
   • Your WhatsApp phone number.
   • Your email address.
   • Your name used in the conversation.
   • The approximate date of your interaction.
5. Clearly state that you want Cleanly Group LLC to delete your personal information.

2. Request deletion through Instagram or WhatsApp

You may also send the following message to the same Cleanly Group LLC account or phone number that you previously contacted:

Our team may request limited additional information to confirm that you control the relevant account or phone number and to locate the correct records.

3. Request deletion through Facebook settings

Where our application appears in your Facebook account, you may also remove the application using Facebook's account settings.

The available menu may generally be found under:

Removing the application from Facebook may stop future access, but you should still contact Cleanly Group LLC directly if you want us to delete information already stored in our own systems.

4. Identity verification

To protect users from unauthorized deletion requests, we may need to verify that the person submitting the request controls the relevant account, email address, or phone number.

Verification may include:

• Replying from the same email address used previously.
• Sending a request from the same Instagram account.
• Sending a request from the same WhatsApp phone number.
• Confirming limited details about the previous interaction.

We will not ask for your password, Meta access token, or account recovery code.

5. What happens after we receive your request

After receiving a valid deletion request, Cleanly Group LLC will:

1. Acknowledge the request.
2. Verify the request where reasonably necessary.
3. Locate information linked to the verified identifiers.
4. Review whether any information must be retained by law.
5. Delete or irreversibly anonymize eligible information.
6. Confirm completion of the request.

6. Information that may be deleted

Depending on the request and our records, deletion may include:

• Customer profile information stored in our systems.
• Phone numbers or email addresses.
• Facebook, Instagram, Messenger, or WhatsApp identifiers.
• Conversation history.
• Messages and attachments stored by Cleanly Group LLC.
• Appointment or service-request information.
• Customer support records.
• Bot conversation records.

7. Information that may need to be retained

Cleanly Group LLC may retain limited information where reasonably necessary to:

• Comply with legal, tax, accounting, or regulatory obligations.
• Prevent fraud, spam, abuse, or security incidents.
• Resolve disputes or legal claims.
• Document that a deletion request was completed.
• Protect the rights and safety of customers, employees, or the company.
• Maintain system integrity and security records.

Where information must be retained, access will be limited and the information will not be used for unrelated purposes.

8. Backup copies

Deleted information may remain temporarily in encrypted backups or disaster-recovery systems.

Backup copies will be deleted or overwritten according to our normal backup schedule and will not be restored for ordinary business use after a valid deletion request.

9. Processing time

We aim to complete verified deletion requests within 30 days.

Additional time may be required where permitted by law because of:

• The complexity of the request.
• The number of systems that must be reviewed.
• Identity-verification requirements.
• Legal or regulatory obligations.
• Backup deletion schedules.

We will notify you if additional time is reasonably required.

10. Information controlled by Meta

A deletion request submitted to Cleanly Group LLC applies to information controlled by Cleanly Group LLC.

It does not automatically delete information independently controlled by Meta Platforms or information remaining in your Facebook, Instagram, Messenger, or WhatsApp account.

You may need to use Meta's own account, message, privacy, or deletion controls to delete information directly from Meta's platforms.

11. Confirmation of deletion

After processing your verified request, we will send a confirmation using the contact method associated with the request.

The confirmation may include:

• Confirmation that eligible information was deleted.
• The date the request was completed.
• An explanation of any information that must be retained.
• A reference number for the request where applicable.